If you go into your account, and click "view my usage" under "My Data & Add ons" under the Overview tab, it will show you your data limit, data used, as well as any remaining data. The photo below should show what it looks like if you have a generic 30 day plan. This amount should restart every 30 days.
However, if you are checking your son's data usage directly from his phone's settings, the number displaying the amount of data used will not restart on its own every month. In particular, for an iPhone, if you go into settings, click Cellular, and scroll to the bottom, there will be an option to "restart statistics." This function is solely for tracking your data usage and does not reflect the actual amount of data left in your account at public mobile. This actual amount would need to be found here in your account.
I'm not sure if I answered your question but I hope this helps. If you need further assistance regarding this issue, you can start a chat with a bot here:
https://publicmobile.ca.ada.support/chat/ . This will get you in touch with a moderator.
@BradLewis wrote:My sons account , the data is supposed to reset every month (billing cycle) In his usage part is says he's used 75% but when i look back it, that amount is cumulative over life of phone. Why is this?
Hi @BradLewis ,
Is it your phone saying you used 75% ?
Your phone can be set to match the start date of your billing cycle of your Public Mobile account. Make sure these dates are in line, so that if your phone is set to prompt you of any warning limits it will be much more accurate than if your dates are not matching.
Mine is found under: Settings\Network\Mobile data, and looks like this:
@BradLewis wrote:My sons account , the data is supposed to reset every month (billing cycle) In his usage part is says he's used 75% but when i look back it, that amount is cumulative over life of phone. Why is this?
@BradLewis The data should reset every billing cycle. The only data that is cumulative are add-ons. If the plan data is not resetting the best to submit a ticket to PM for investigation. To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).
If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Please note that account verification may be required when contacting the Moderator Team
