Can't Reset Login Password

[danonmla]

hi there, i can't reset my login password - reset email never arrives and its not in spam.

Account has been locked out, can you please help?!

[Luddite]

If activated in store, you should attempt the creation of a self serve account here: https://selfserve.publicmobile.ca/self-registration/.

First, try the account reset function here: https://selfserve.publicmobile.ca/forgot-password/.

• If that fails, you will need to submit a ticket. To get a ticket: click https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon.  Follow/invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

• If you are having problems using SIMon contact the moderators directly through private message here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 In theory this takes longer than using SIMon.