Failed activation

[psl001]

Hello,

I activated sim with $120 offer pack.

I got error message "Sorry, your account activation request has failed...... Please visit our online community" at the end of activation.

I can't login to my account either.  

I requested for a new number.  When I put the SIM into my phone... voice, text and data aren't available pointing me back to selfserve.publicmobile.ca

Please help!

[mohammedessam]

try contacting @Shazia_K

She will help you

[splashable]

I got the same message the first time that I tried.  It turned out that I had an error in my home address on the first screen so I fixed that.  I also put hyphens in my account number from Rogers.  Once I took those out, I was good to go and the activation proceeded immediately.  Might be worthwhile for you to look back and check your details?

Good luck.  It's totally worth it!