You are too late for the special $40 plan. You needed to activate it by Nov. 20th. More details about your activation probably are necessary for anyone to try to help you here. Hopefully it will work itself out.
That's weird and probably very frustrating for you! You might have some luck getting attention of a moderator on their Facebook page? Twitter? Might be worth a shot. Hope it works out for you. I'm extremely happy with the quality of Public Mobile...
Maybe try restarting your phone? It sounds like everything should be fine as far as your account is concerned. Could also try taking the SIM out and put it back in again. My transition with my iPhone was perfect and I didn't have to change any se...
I'm sure that your posts will get the attention of a moderator. They will figure it out as they certainly won't charge you several times for the same thing. Hang in there, they must be extremely busy.