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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

6.95 fee for vouchers? 40$

How do we avoid this?I don t own a credit card and PM does not accept prepaid credit cards.It just doesn't feel any cheaper ... wandering

Resolved! Auto renewal

Hello, I have selected the auto-renewal payment option and I was wondering what happens if the plan I selected at a certain price point is not longer available. Will I be paying the original price that I signed up for or would the system automaticall...

Resolved! Auto payment renewal no text or phone calls but data work

Hi PM,changed to the 90 day 120$ plan on renewal date.It looks like not enough funds were taken off.I have data but unable to make or receive calls or text.when I look at the payment history it doesn't look correct.i removed sim and replaced it back ...

International Phone calls

I paid an add on of 400mins for international and I tried calling and automated response tells me that I don't have talktalk!!!!!! What does that suppose to mean? I think PM a joke ! If I can't call my relatives yetbi paid for the service then yeah i...

Resolved! My phone doesn't work; no service????

Resolved! Network Outage?

My phone has no service right now. It was working fine about 20 minutes ago when I sent a text. I tried restarting my phone to see if it would help, but nothing. It's definitely not a phone issue; I checked another family member's phone and they also...

Resolved! how can i reduce data usage?

Hi, I joined PM yesterday. I think, I didn't use data much but data usage in my account shows me that I have used 14MB. I turned off wifi assist of my iphone and send and recieved imessages through data, checked e-mails, but didn't open attatched doc...

Reactive my account please

I have topped and changed the plan since service been suspended at renewal day which can is today, but still not back to active, please help

4G vs LTE vs 5G

You know this sounds kinda funny, that 2g was GSM, 3g had many variations, CDMA, WCDMAthen 4G, then LTE, now 5GWonder, if 5G is essentially LTE, or a variation of LTE, or a separate entity within its own right

Why is my local call considered long distance?!

Hi, I'm new to Public Mobile, just switched over from Fido yesterday. I live in Vancouver, BC, have an area code of (778). I made a few calls this morning already, no problem. But when I was trying to call a local store this afternoon, I got this aut...

Account disabled

Went in to make my payment and my accounts disabled, it' was fine last months? Not sure why it's disabled... Now my phone is not working, because there is no money on my account. How can I fix this ASAP?!Thanks for your help

Refer a friend link

Hi,My plan no longer shows the refer a friend link. I used it once before but can't find it anymore. Any particular reason? Who should I contact?Thanks.

I AM TRYING TO PURCHASE MORE DATA, NOT WORKING

Hello Community, thanks for your help the last time out. Right now, Im stuck again. I paid $10 for 200mb and I dont have it. I really need assistance, Im out of data...please help guys

Issue with Plan Change-over, Didn't Work

Hi,A few months ago, I changed my plan and set it to start on the next renewal date. This morning, however, my old plan renewed and my "Future Dated Plan Changes" box with the new plan information vanished from my account. Not only that, according to...

Incoming calls no sound, Outgoing calls unstable

Hi, I have sent emails a few times to request the solution for this issue, but I received no proper response, so I decided to post my issue here. I ordered a SIM card from PM, and activated successfully with 6 GB for 90 days plan with Autopay.My phon...

Can't receive calls after port from wind

Hi I've ported my number from wind a couple days ago. I can' receive phone calls. I can receive and send text and can make phone calls. What should I do?

Resolved! Unable to activate account

Hello, I am a new Public Mobile user and cannot activate my account: My username and password don't work and cannot login into the community and ask my questions - I have verified my email account (*******@gmail.com) and the verification went thr...

Dead Samsung S6 SM-G920FD Fix with S6 SM-G920F Motherboard

Hello, this is my first time on Public Mobile Forum.I have a dead Samsung S6 SM-G920FD Dual Sim\ Duos. I plug it in the charger it does not show any sign of response no blue notification led light. It does not boot up, does not go to download...

Great job Public Mobile!

Just switched away from Fido, with their insanely crappy self service website. After about a year of pain, relief kicks in, finally. Unfortunately my BMO Debit MasterCard failed.Then the German Visa credit card failed.Then the German MasterCard credi...

Setting number of rings before voicemail

Hi.I am trying to extend the number of rings on my phone before voice mail picks up. I have tried using the code **61*+15875884002*11*30 (I am in Alberta) but I get a message saying something to the effect that I don't have Talk and to go on self-ser...

trying to set up an account?

I am a little puzzled in setting up a new account. I want to set an account but the web site says I need a Public Mobile phone number in order to do so.I am not a Public Mobile customer yet but I want product from this site including two plans and t...

Ma carte sim m'indique réseau indisponible

J'ai commander une carte sim pour mon cellulaire, j'ai remplit et PAYER 54,04$ comme demander et une fois que j'ai mis la carte dans mon cell ça dit réseau indisponible!! RIEN MARCHE ET CA FAIT DEUX JOUR QUE J'AI PAYÉ ET N'AI ACCÈS À RIEN! Je ne suis...

Resolved! Advertisements of PM ?

Hi, I was just wondering if PM has some sort of non-compete clause with Telus ? Can't PM at least adopt some basic advertising like in local papers, flyers etc to promote its awesome service and plans ? Or does the contract with Telus prevent it from...

Just activated from SIMSWAP

Ok so i just activated my new account, but for some reason my $25 voucher i recieved from sim swap wasn't added. Can anyone help? Thanks

Resolved! Auto Pay paid for my plan but now I have no service!

My plan shows being fully paid up and with a positive balance and yet I have no calls/texts or data service. Very unhappy about this!

Resolved! Ported Away From Public Mobile, but Want Back. Receive "Account Disabled Message"

Hey All, So I know once you port out of Public Mobile, the service ends immediately and your account is disabled. I switched to another carrier but have decided that this carrier is not the carrier I want to do business with. I am looking to come bac...

APN Setting Default MCC 310 - Can't change to 302!!!

Samsung Note 2 unlocked. When I tried to add APN under mobile networks, the default mcc shown is 310. I can't save it as 302. After I change it to 302 and save, the public mobile APN will disappear. I can save changes for all fields (proxy port etc) ...

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