[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Re: Reactivated service
I have the same problem. Active account, but no service.
Resolved! Visa debit mastercard
Hello, I'm trying to activate my sim. I entered the details for my visa debit card but it says it cannot be verfied. I'm from the UK and its a UK card. Please help! @Moderator_Team Thanks
CCTS Response
Like others I did not get a phone call from CCTS regarding my recent complain about the price increase. I got an email from them yesterday:Anyone else got this type of email?
Resolved! Referral After the Fact?
I bought a 3 month plan and I forgot to give credit to the person who told me about it. When I renew, can I put in his number for him to get credit? Thank you for your help in advance.
Cancellation pm service
If i port my pm number to another operator.. My pm service will automatic cancel?
Viva Madrid case for Essential phone
Hi all, I have a Viva Madrid case for an Essential PH-1. If anyone wants it I'll send it to you for whatever the shipping costs are. Reason I don't want it is that I don't like the buttons. I'd give it to a friend but I don't know anyone locally who ...
Talk Time Add-on
I purchased an $8 200 talk time minute add on yesterday. Today, I still cannot use my phone for calls, the automation says "Talk time is not included in your plan." And yet, when I check my account online, it says my add-on is "active".
Koodo $40/5GB
So is this offer avalaible? I will need to contact Koodo in person? How come I didn't recieve any text from PM about this newer offer?I am on the Nov 2016 promo with PM for $120-4GB. When does this offer expire? I am very interested!
Resolved! Ulefone Power 3 No cellular service
I recently just received my Ulefone Power 3. From specs, I believe I should have been able to fully access the Public Mobile Network, however, I am unable to get cellular voice service to make or receive calls. I was able to configure to get data s...
Resolved! My Friends referrals disappeared!!! Technical issue
All of my friends referrals disappeared; i called my friends and all of them still active users, one of them renewed his 120$ plan twoo werks ago, another one on the 30 days plan !!!Is PM willing to delete the referral system ?
Refer-A-Friend
Anyone know if you are able to move those rewards to another account? I want to switch to the $45/4GB plan but will lose nearly $30 of rewards.
What is Telus' vision for PM?
I have a weird feeling, and this might have been mentioned in the thousands of posts since the now infamous price hike threads, that Telus indends to further neuter PM into a "direct competitior" with Chatr & Lucky Mobile, by getting rid of LTE allto...
Did not receive offer to switch to koodo plan. Help please
Hi, I've seen that a lot of people have received an offer via text message to switch from the fall promo plan to koodo for $40 5GB plan. I have the fall promo plan ($120/90 days 12GB) yet I did not receive the offer to switch. Is there a way to be se...
PROBLEM WITH PLAN - MODERATORS PLEASE ASSIST
Hi, I work in a kiosk in Walmart, a customer came in to get the $30 promo plan. Nowhere did it say that the plan was province wide calling only. I did not activate the customer myself so I'm not sure what the plan paper itself said.This customer need...
Resolved! How Do I Change Plan?
I checked a bit in the forum already and, apparently, if I click change plan, it will do it. However, when I click change plan, then it direct me to a page saying that it cannot be undone. Then, that's it. I can't click anywhere or do anything. There...
Got a data top up but no internet
Ran out of data so I purchased an add- on but I can't connect to internet with it
Just curious, does Telus have something called Med Alert? If so, what does it do? PM should..
Was curious about this. My Mother asked me about this, Telus has this, Not sure what does it do, If going on Vacation, is it linked to Mobile stuff If so, Would be nice IF PM had something like this, as Nothing is as IMPORTANT than something like thi...
Resolved! Clarification
Apologies in advance if this is explained clearly elsewhere but having been away for a few days I have neither the time nor patience to wade through various topics and pages to get an idea of where things are at. As far as I'm aware all I have receiv...
Switch to koodo from PM with WOW mobile, FREE iphone 6
Specific to WOW mobile BC stores, may get same deal with other locations. Check wow page for details. I did my porting yesterday at wow mobile in metrotown, burnaby bc Successful in using code, for 40$/5gb. Rep didnt need to see text, only code. You ...
Resolved! Does "unlimited Canada-wide talk" mean I can make calls on my phone when in a different province?
I'm travelling outside my home province on Wed but inside Canada. Do I need to do anything difference to ensure my phone is fully functional when I do this?
Suspended service
Service was suspended. Tried to make a payment "amount due" and everytime I click on submit, the message "enough balance is on the account". So I tried another option and I punched in how much money to pay and now I have a balance of about $25 but ...
Activated Iphone 4 text worked for 2 days now will not send or receive
Hello Activated my old Iphone 4 on talk and text on Saturday. Talk works fine. Texts worked fine for 2 days. Now text will no send or receive.Can somehone please help me with this?Thank you in advance!
Public Mobile Survey Email To win $250 VISA Card
Received this email recently,I guess Public Mobile cares about their business. I haven't yet seen any other company who cares about their customer after they leave. Even though I am back with PM with a different account, but this email was sent for m...
Switch to Koodo offer again with more data
After most people received offer to switch to Koodo's 2GB/$45 plan I got another one Switch to a monthly rate plan with Koodo and get 4GB of data for $45 per month. That's an extra 2GB of data for the same monthly rate plan price you are paying today...
Resolved! Number registration
Hey guys,I'm moving to Canada in a few days (yay!) and I want to get a public mobile sim. The thing is I'll land in Toronto, stay there 2 weeks and then fly to Victoria where I'll stay a few months at least. Is it possible to get my sim in Toronto an...
Resolved! My refund 6********8
Good morning, I received a text from your company to change my plan. After waiting at Koodo at Dixie Outlet Mall for 3 hours, have the Koodo agent try to contact Public Mobile, I was not able to change my plan like your company requested. I paid ...
SIM activation
I have tried and tried again and I have no idea why this isn't working. Its very frustrating, especially trying to get any help. I tried to activate my SIM. It keeps telling me the card is already in service or something and to close all windows and ...
Network Unavailable
I have been unable to send/receive texts or calls ever since Saturday evening. My data is fine and I can browse the internet normally. The 'network unavailable' notification was gone this morning so I assumed everything was fine, but I still cannot m...
Never receive any text offer
Im currently with PM $120/12GB/90 days plan. I have never received any text offer from PM. I would like to switch over to Koodo but unable to do so as in-store reps asked to see the actual text offer. Can someone please help?? In the past, i was a Ko...
Resolved! upgrading plan
I upgraded my plan from $20 for 30 days to $25 for 30 days, but I got charged for 2 different plans after I changed the plan. I was wondering if I could get a refund back since I changed to the $25 for 30 days.
