Failed port from koodo ticket #IN0000012692942

[bharris]

Just trying to find out if there is any sollution, the ticket #IN0000012692942 was entered by @Saray_O. This was last monday morning

quote

"Your port got stuck for some reason. Although your Koodo prepaid account was successfully cancelled, the tech agent couldn't move your number to the Public Mobile account. But don't worry, I escalated this issue to the right department and they will resolve it within the next 72 hours."

Just wondering how much longer I should wait. I am not mad I understand everybody is very busy 

@Mary_M   @Dave_M  @Shazia_K

[makkahn28]

Awesome, Welcome aboard

[Rockdaddy22]

Do not put in wrong Pin, imei or any other info. That's the main cause of failed ports.

[RLBL]

Glad it is fixed.

I am curious: Was there any information given as to why the port got stuck?  If it is on the backend, I am sure they are looking into it to make things smoother for newcomers... however, I wonder if it is a procedural problem (i.e. you did something you were not supposed to be doing, without you knowing you were not supposed to be doing it).

It would be great if there was a step-by-step procedure stickied for porting from X provider (with a concrete and tested list of do nots)

[Rockdaddy22]

That's awesome news, thanks for the update. Welcome to the PM family 🙂

[bharris]

Fixed, it took 8 days after the ticket was issued. 

Thanks to who ever fixed it

[bharris · Accepted solution]

Anything?

[bharris]

bump hoping for a reply?