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AdrianaF · 10-23-2021

Today my credit card was automatically charged $15+tx instead of $12+tx that was supposed to be charged. The $2 automatic top-up discount and the $1 loyalty recognition reward wasn’t applied like the months before.I lost my cell during a few days at ...

AdrianaF · 07-31-2020

Hi. I have just transferred my number from Koodo. Everything was fine except for the incoming texts. I am able to make and receive calls using my old phone number and send texts. But I am unable to receive texts. I have already made a reset, turned o...

AdrianaF · 10-24-2021

Hi @t_p,The problem was solved and the CS has manually credited the rewards. Thank you for your help!

AdrianaF · 10-23-2021

Hello @t_p,Thank you for your help. I wrote to CS and I will wait his/her response. Thanks again!

AdrianaF · 07-31-2020

Thank you all for your help.This afternoon the problem was solved by itself. I started receiving incoming texts (as well as my son’s phone).

AdrianaF · 07-31-2020

Thank you for your answer, @geopublic. I tried but it didn’t work. To make things worse, my son’s cell phone (a new Galaxy A11, which had never had a SIM card before) was ported one hour after mine and isn’t able to receive texts.

AdrianaF · 07-31-2020

No. It’s a Samsung Galaxy Grand Prime. And one interesting thing is that when I check my “usage history” I can see that the texts were received by PM. But even though I can’t see them in my cell phone.

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Automatic Top-Up and Loyalty Recognition Rewards not applied

No incoming texts

Re: Automatic Top-Up and Loyalty Recognition Rewards not applied

Re: Automatic Top-Up and Loyalty Recognition Rewards not applied

No incoming texts - Problem solved by itself

Re: No incoming texts

Re: No incoming texts