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Invite a friend bonus

mortzow
Great Neighbour / Super Voisin

I invited my mom to public Mobile today, and I forgot to use my code to get the bonus. Is there a way to claim it? 

3 REPLIES 3

dude65
Model Citizen / Citoyen Modèle

Just contact a moderator like @gblackma posted. Its always a good habit to check and double checked any form before hitting the submit button to avoid mistakes.

Staliger
Mayor / Maire

@mortzow Yes, mods will help you with that. Follow directions given by @gblackma 

gblackma
Mayor / Maire

@mortzow your mom would have to contact the moderators and ask them to to apply it for you. She will need your referral code and PM cell phone number.  There are 2 ways to contact the Moderator Team:

  • Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue.Stay safe. 

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