"Invalid SIM" after activation error

[CroakerBC]

Hi folks,

I've just tried to activate my Public Mobile SIM and associate a plan.

All went well until the payment screen. Entered card details, set autopay, then clicked the Activate button - only for the browser to hang. 

Eventually gave up waiting for it to leap to life, and started the activation process again - but the initial fields now state that the SIM card is invalid; presumably it thinks it got 'activated' at the stalled payment step.

I've tried going through a couple of different browser types, and chrome's incognito mode, with no results.

Annoyingly, I haven't received any activation success messages from Public either, so I'm assuming it's failed at that end; it looks like I don't have an account, and can't log in. 

I suspect I'll have to wait a few hours and try again, then PM the mods, but thought I'd see if anoyone had any other bright ideas before resigning myself to another day without cellular data.

Thanks!

[popping]

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@CroakerBC wrote:

Thanks folks.

I hadn't considered putting the SIM in-device and then using that number to start the self-serve. 

Looks like it works, though right now I have no idea if promos and referall codes were correctly applied.

But I have a working phone, and that's what I needed - thanks!

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1.  You will get the referral credit within 72 hours after activation  Usually next morning.

2.  You should already received the $2 autopay as available fund in your account.

3.  The promo $5 or $10 credit will be added to your account as available fund within 30 days after activation.  YMMV My experience with my past actiation, you may get your credit 2 weeks after activataion.  YMMV

[gblackma]

@CroakerBC  you are welcome.  Glad we could help you . Welcome to PM. 

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@CroakerBC wrote:

Thanks folks.

I hadn't considered putting the SIM in-device and then using that number to start the self-serve. 

Looks like it works, though right now I have no idea if promos and referall codes were correctly applied.

But I have a working phone, and that's what I needed - thanks!

---

[CroakerBC]

Thanks folks.

I hadn't considered putting the SIM in-device and then using that number to start the self-serve. 

Looks like it works, though right now I have no idea if promos and referall codes were correctly applied.

But I have a working phone, and that's what I needed - thanks!

[geopublic · Accepted solution]

@CroakerBC  Try the PM sim in your phone. Does it connect to PM? If yes, click here to register your selfserve account. 
 If you can't connect try again later.

[gblackma]

Sorry to hear that this happened to you @CroakerBC . Was as your credit card charged? If it was, contact a moderator and explain your situation . Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon . Type moderator and follow the prompts to get to one.  

Can you log into your account? If no, refresh your browser, go to incognito/private mode in your browser and redo the process. Welcome to PM .

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@CroakerBC wrote:

Hi folks,

I've just tried to activate my Public Mobile SIM and associate a plan.

All went well until the payment screen. Entered card details, set autopay, then clicked the Activate button - only for the browser to hang. 

Eventually gave up waiting for it to leap to life, and started the activation process again - but the initial fields now state that the SIM card is invalid; presumably it thinks it got 'activated' at the stalled payment step.

I've tried going through a couple of different browser types, and chrome's incognito mode, with no results.

Annoyingly, I haven't received any activation success messages from Public either, so I'm assuming it's failed at that end; it looks like I don't have an account, and can't log in. 

I suspect I'll have to wait a few hours and try again, then PM the mods, but thought I'd see if anoyone had any other bright ideas before resigning myself to another day without cellular data.

Thanks!

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