Autopay Reward not Applied

[MatWilton]

Hi, 

I have a $25/ 30day plan and have been using autopay since having public mobile in September. The $2 autopay reward has not been applied from Oct-Jan (4 months) and I am charged $25.99 on my credit card each month.

I'm assuming the $0.99 is the 911 charge? Is there a way to recoup the autopay rewards I have not received in the past and/or make sure that they are applied going forward?

[PAULRANG18]

The autopay reward was received when the tax is factored in. You have likely received it since September. There is no 911 charge with PM.

[hairbag1]

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@MatWilton wrote:

Hi, 

I have a $25/ 30day plan and have been using autopay since having public mobile in September. The $2 autopay reward has not been applied from Oct-Jan (4 months) and I am charged $25.99 on my credit card each month.

I'm assuming the $0.99 is the 911 charge? Is there a way to recoup the autopay rewards I have not received in the past and/or make sure that they are applied going forward?

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Have you factored the taxes in your charges ?

[Dunkman · Accepted solution]

@MatWilton 

Maybe check your payment history.

I have a feeling that you did get autopay, but you do need to pay taxes on top.  

Ie. $23 + taxes  = 25.99

there is no 911 charge with PM.