no data mid-month

[stefvanwyk]

Hello,

I have the $25 plan and the billing cycle doesn't renew till June 27.  However for the past few days I have no data outside of wifi.  My current usage in my account is 155mb / 1gb.

Thanks,
Stephanie

[CS_Agent]

Hi there @stefvanwyk
For any inquiries please reach our Moderators by completing a ticket at the link below:
https://bit.ly/2HK8Bnb

Cheers,
Public Mobile Team

[geopublic]

@stefvanwyk  Make sure data is turned on when WiFi is not available. Since your usage shows that you have consumed 155MB in the past then we can assume that your device has been configured correctly. 

Or is this a new device?

[Naepalm]

---

@stefvanwyk wrote:

Hello,

I have the $25 plan and the billing cycle doesn't renew till June 27.  However for the past few days I have no data outside of wifi.  My current usage in my account is 155mb / 1gb.

Thanks,
Stephanie

---

@stefvanwyk you can try turning your phone off, taking out your SIM. waiting a few minutes. Put the SIM back in then restart your phone. See if that works. 

Have a wonderful day!

[Staliger]

@stefvanwyk To what others said, you also can use lost/stolen feature in self-service for a couple of mins, and then restart your device.

[Triguy]

Try rebooting your phone.

Check your APN settings.

APN settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: Not set      - or - default,mms,supl   ( if your mobile hotspot is spotty add "dun")
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: Not set
MVNO value: Not set

[Triguy]

Try rebooting your phone.

Check your APN settings.

APN settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: Not set      - or - default,mms,supl   ( if your mobile hotspot is spotty add "dun")
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: Not set
MVNO value: Not set

[Dunkman]

@stefvanwyk 

Does your text and talk work?

Try the following:

Reboot phone

Network reset

Toggle airplane mode on/then off.  

[gblackma]

@stefvanwyk restart your phone.  Wait 30 seconds and restart it.  Has your data ever worked? Enable data and send an mms text message.  Thanks. What happens?