Account locked out

[Joyful_Ottawa]

Hello,

I tried my password a few times and now my account is locked. I need to get some help in unlocking the account before I can even request a password reset. I emailed three private messages to @CS_Agent, but I haven't received any reply for over 48 hours!!! Please help me unlock my account!! 

[Dunkman]

If your payment date is coming up today or tomorrow, you can buy a voucher from a vendor or buy online voucher from recharge.com.  You can use 611 to pay with voucher.  

But, hopefully, you will get response today.....

[Joyful_Ottawa]

I need to update my credit card information, so dialing 611 isn't going to help me, unfortunately.

[Joyful_Ottawa]

I tried to access the forgot password function after a few hours, still received "locked out" message and asked me to contact the support team.

[mimmo]

@Joyful_Ottawa  i thought locked accounts got unlocked after a several hours?  is that no longer true?

if you simply need to pay, you can try dialing 611 and use a cc if its on file or buy a voucher online at recharge.com and use that voucher to pay.

[will13am]

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@Dunkman wrote:

@Joyful_Ottawa

As mentioned in your other thread, moderator times can be up to 72 hours.  So, hopefully, today you will get a response soon.  

Over the weekend, the one of the moderator mentioned that the wait times were 24 hours, but it looks like it has gone up higher.  

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I think it's past 48 hours at this point.  I have a message that has exceeded the 48 hour timeframe. 

[Dunkman]

@Joyful_Ottawa

As mentioned in your other thread, moderator times can be up to 72 hours.  So, hopefully, today you will get a response soon.  

Over the weekend, the one of the moderator mentioned that the wait times were 24 hours, but it looks like it has gone up higher.