voicemail

[chandram]

I have a phone number that forwards to my cell phone. The calls come through fine but my voicemail is not working when a call is being forwarded. When calling me directly, the voicemail works. I need the voicemail to work from the forwarded phone number.

[computergeek541]

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@chandram wrote:

I have a phone number that forwards to my cell phone. The calls come through fine but my voicemail is not working when a call is being forwarded. When calling me directly, the voicemail works. I need the voicemail to work from the forwarded phone number.

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Once you have forwarded a number to another, unanswered calls will be only sent to the vociemail system as directed by the service of the phone number that you have forwarded to.

[hTideGnow]

hi @chandram 

check your phone dialer settings.  There is a setting to voicemail, is it turned in and does it show a number ends with 4001?

if not, you can ask agent to reset the VM for you

please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437