changing payment information

[marcus19]

I have a new card that is active and has well over the requested amount and this website WILL NOT accept my information. 

editedy by computergeek541: inappropriate content removed

[marcus19]

40$ and yes, new card active last week 1000$ balance it’s on public mobile end not Visa 

[Grinch]

@marcus19 

I assume you are topping up using  a credit card?

I believe there is a limit to the amount  you may add. 
What amount are you trying to add?

[will13am]

---

@marcus19 wrote:

YES, ive also switch browsers to safari and Edge still showing the error 

Sorry, we’re not able to process this request at this time. Please try again later its been saying this for 2 days.

---

There is a lockout if you attempt to use the same card multiple times and fail.  The repeats not working might be due to lock out.  Try again next day using incognito mode and if it still does not work, the lockout could be permanent.  In that case, you need to reach out to support using the link below for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[marcus19]

YES, ive also switch browsers to safari and Edge still showing the error 

Sorry, we’re not able to process this request at this time. Please try again later its been saying this for 2 days.

[softech]

@marcus19 wait 24 hours and try again using both the browser and app. With browser, try on a computer and use Incognito mode.  With ap, if already installed, uninstall it first, reboot and reinstall before trying 

If you need to renew urgently, get a voucher from SDM711/London Drug/Shell and load the voucher using*611

[MandyJS]

I'd also suggest trying a different browser if you can. When I tried upgrading my plan last week, it refused to take my money on Chrome, but was happy to take my money on Edge browser. Worth a try at least.

[abtest]

@marcus19- Have you tried using incognito/privacy mode on your browser?  Is there an error message?