Can’t activate phone

[wilcodon]

How to I switch my phone from Telus to Public after having a problem with the first attempt to transfer?

[hTideGnow · Accepted solution]

hi @wilcodon 

what was the error?

if it is a Telus number, for sure it can be transferred into PM

Get a temp number first and wait until the line is fully activated, then login My Account, Profile and click Transfer Phone Number there and request

if it still has error, have PM agent to help, please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@wilcodon  Are you using the app to activate ?? Not website  all activations need the app . And you can transfer number in on activation or do after wards in your account . Just remember to mean the old providers sim in the phone to reply YES to the confirm text to port number . But if you need support to step in here’s a direct link for them 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437