Can’t call wife, also on public mobile

[SPK]

She has a US add on and I am not permitted to call her. What’s going on? 

[Meow]

Is she currently in US?

Did she connect properly to PM's USA partner?
Can you text her?
Did she purchase correct US add-on?

[hTideGnow]

HI @SPK 

you should be able to call her.  To you, it is just a Canadian phone number and no addon required.  what error you got?

and she can receive calls without problem? she can make calls?

and you can call others without problem?

[Handy1]

@SPK  Is she in the US ?? You back home in Canada ?? If so you will need. U.S. long distance add on to call her . But best to just text her to call you as she has the roaming add on