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Can’t call wife, also on public mobile

SPK
Great Neighbour / Super Voisin

She has a US add on and I am not permitted to call her. What’s going on? 

3 REPLIES 3

Meow
Mayor / Maire

Is she currently in US?

Did she connect properly to PM's USA partner?
Can you text her?
Did she purchase correct US add-on?

hTideGnow
Mayor / Maire

HI @SPK 

you should be able to call her.  To you, it is just a Canadian phone number and no addon required.  what error you got?

and she can receive calls without problem? she can make calls?

and you can call others without problem?

Handy1
Mayor / Maire

@SPK  Is she in the US ?? You back home in Canada ?? If so you will need. U.S. long distance add on to call her . But best to just text her to call you as she has the roaming add on 

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