My data

[J-G-M]

Everytime I dial 611, I am told that I have 1.9 G left, while I have a 40 G plan. How can I have only 1.9 G left only a few hours after renewal? Please help me fixing this.  

[J-G-M]

Thanks everybody for your help. Appreciate it.

[BKNS27]

@J-G-M 

You can login to your account on the PM app then swipe down on the screen to update your data usage.

[slusagm]

Check again with browser with incognito mode, could be just a browser cache

Also, check if the renewal date you expected was correct 

[hairbag1 · Accepted solution]

@J-G-M 

try logging in to your account on a laptop but use incognito mode.  See if that brings correct info.