$5 extra charge. why?

[Dj8]

My next cycle is going to be $5 higher. Why?

[BKNS27]

@Dj8 

If your device is VoLTE compatible then you won’t be charged the $5.

If you were charged, contact a CS_Agent for a credit.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Just curious what is the make and model of your phone?

[softech]

@Dj8 if you used the IMEI checker and it shows it is VoLTE compatible, just open a ticket with PM CS agent to confirm and they can remove the charge

https://productioncommunity.publicmobile.ca/t5/Get-Support/5-extra-charge-why/td-p/1450373

[hairbag1]

@Dj8 

The reason is you have an older cell thats not on Phblic Mobile whitelisted VoLTE enabled cells. You need a newer cell.

[Dj8]

My phone is volte compatible, but I'm going to be charged $5 extra at my next billing (tomorrow). That's not right!

My imei # is #########

Please help!