Phone calls

[Ta33]

I cannot receive or make phone calls

[RoseE]

Thanks. Not same payment card though. Our accounts are not linked at all

[hairbag1]

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@RoseE wrote:

Same issue yesterday. It was my plans day to renew and it didn't. Now same thing is happening today with my daughter. We were both set to auto renew and havent had issues up to now

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Autopay can glitch out sometimes. I assume you both use the same payment card ? Anyhow, message Customer Support for their help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[RoseE]

Same issue yesterday. It was my plans day to renew and it didn't. Now same thing is happening today with my daughter. We were both set to auto renew and havent had issues up to now

[hairbag1]

@Ta33 

what province are you in and what make/model is your cell ? Does data and text still work. If they still work, you could be experiencing issue with lack of VoLTE on your cell.  Here's some reading and a device checker at the end of the article...

https://www.publicmobile.ca/en/get-help/articles/volte

https://www.publicmobile.ca/en/get-help/articles/850-turndown

[hTideGnow]

hi @Ta33 

new subscriber or you have been with PM doe sometime?

first remove the old carrier sim card,  or if it the old carrier sim is esim, disable it from Sim Manager or Settings->Cellular

Then put the PM sim card in the phone, or if eSIM, you should be good 

Next,  go to Sim Manager or Settings->Cellular and check if PM sim is showing there.  Make sure the Public Mobile sim is enabled , or Turn on this line  option is toggled on.  Also, change the label to Primary

Reboot your phone and Reset network settings and test and confirm if all work or let us know of if any the following does not work: inbound and outbound calls, inbound and outbound text, mobile data.

if the sim not connecting, ask PM support agent to help.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
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