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iOS: App down and can’t get new eSIM

MrConduct
Great Neighbour / Super Voisin

I am having the same issue. Just bought the iPhone 18 pro max and the app opened in Maintanence mode... I tried deleting the app, reseting the phone and re-downloading with no success.

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3 REPLIES 3

@MrConduct 

try again:
   https://expert-messaging.publicmobile.ca/guest/pre-chat

it is not dead, try with a different browser, try on browser with Incognito mode

if still "dead", please provide screenshot

 

MrConduct
Great Neighbour / Super Voisin

Chat was a dead link...

softech
Oracle
Oracle

@MrConduct 

PM Customer support likely able to send you a new eSIM QR code (I assumed you are trying to get new eSIM for the new phone).    Please open ticket using Public Mobile Expert Messaging using your Community/EverSafe account.  Select Start a Chat to begin:
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre