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Not compatible Esim with phone

hifromweed
Great Neighbour / Super Voisin

@CS_Agent 

 

Hi,

I have a S20, it should be compatible but on the app when I arrvied at the last step for activation, it says 'Phone is not esim compatible''

2 REPLIES 2

Sansan
Mayor / Maire

@hifromweed

Samsung s20 is in fact not esim cocompatible. I also have this phone.

Probably quicker to purchase a physical SIM card from Amazon for $4.99 it works just a good as the 9.99 one.

Or from a Telus store if they sell them. Then you can change the SIM number under your profile when you have it or ask agent to do it for you.

hTideGnow
Mayor / Maire

hi @hifromweed you with CS agent and confirm , but there is a chance they will ask you to change back to physical sim , 

you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

 

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