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New phone bought with no carrier

porcupine
Model Citizen / Citoyen Modèle

How do you set up a brand new phone for a friend  without a sim card he has never had a phone before so nothing to port over help please 

8 REPLIES 8

colleeno
Model Citizen / Citoyen Modèle

@porcupine 

Step by step instructions for subscribing to Public Mobile are found in this link. Your friend will be able to choose a phone number during the activation process.

https://www.publicmobile.ca/en/on/get-help/articles/subscribing

porcupine
Model Citizen / Citoyen Modèle

He does not have an old provider. This is a new setup 

@porcupine 

friend must get a new Public Mobile sim. Friend must download the Public Mobile app to start process of account and plan activation. Friend will be given opportunity to select a new number during activation. Once new plan is up and running as expected..then initiate port from old network to new account. Here's some info found in the PM Help Files....

https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

@porcupine  They need to download the PM app over wifi and then follow the instructions.  They will need to get a physical sim card or choose esim if they prefer and the phone is capable.  Physical sim cards can take a while from PM so may be faster to go to a Telus/Koodo store or order one from Amazon although they can order it through PM (which is back to sending them by Canada Post).

porcupine
Model Citizen / Citoyen Modèle

It's a new phone for a friend that has never had a phone before

porcupine
Model Citizen / Citoyen Modèle

It's a new phone for a friend not me 

Phil_Adelphus
Mayor / Maire

@porcupine   Is this on your existing account or are you setting up another account for yourself or someone else?  For the former it's what @hairbag1 said, if it's a new account you get a sim card, download the app and go through the prompts.

hairbag1
Mayor / Maire

@porcupine 

remove your Public Mobile sim from old phone and install in new phone. That should be all that's required to start.

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