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number of rings before voicemail kicks in

Great Neighbour / Super Voisin

Right now I have 12 rings before voicemail kicks in. How can I get it to 5 (or 6 max)? I looked at posts from 2022 and earlier but I get an error message.


Model Citizen / Citoyen Modèle


Here's a great post by @Nezgar who figured out how to set the ring times for Public Mobile's voicemail.



this trick below might or might not work, it depends if your Conditional forwarding works.  If conditional forwarding fails to work, you will have to open ticket with PM support 

The number of rings is determined by the 'number of seconds to wait' before forwarding the call to your voicemail. Get your PM voicemail number from your Phone Dialer settings.

Dial this sequence: *61 *16475804001*11 *[then enter number of seconds to wait] # [SEND or CALL].

For the number of seconds to wait - choose from the following options:

For one ring, enter 5., two rings, enter 10, three rings, enter 15, four rings, enter 20,  five rings, enter 25
Or for the maximum it can do, six rings, enter 30 

SAMPLE: *61*16475804001*11*20#[SEND or CALL] - sets your phone to ring four times (20 seconds) before going to your voicemail. Best to check mailbox.
( also technically, dialing *61*16475804001*11*20# can be shortened to *61*16475804001**20# since voice service is assumed)

If you need support to fix your conditional forwarding, please open ticket here:

1. Open ticket via Chatbot (need access to My Account): At
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there           


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