why i am charged exrta this month

[Manjit1957]

I pay around 15 dollars a month and this month its 25 

why

i did not request this change

[TheSterlinger]

@Manjit1957  did you not know yet? Public Mobile has cancelled the loyalty program as of this month.

As of this month, you will be loosing your $$ discount. You will now have to pay your full plan amount upfront each month. 

They will give you 5% back on your spending each month.

10 points on your anniversary date.

1 point per friend referrals. 

1-15 points in helping out in the Community. 

When you have accumulated 15 points, you sign into your account and redeem that for $15 off your bill. You can also use the points for add-ons starting at 5 points up.

You can read more about this in the announcement section on the website.  March 6 date, changes to upcoming Rewards program. 

[Rastin]

The loyalty plan has ended and you been moved points.  you will be paying the full price for your plan from now on.

[eddieO]

As of May 2024, PM (Public Mobile) has replaced the legacy reward program with the new Public Points program. As part of this change, all customers that were previously on the legacy rewards have been moved over to the new Public Points, they are no longer supporting both programs, there is no option to opt out.

More information about the rewards system migration:

Moving to Public Points | Help Article | Public Mobile

PM is giving legacy customers bonus data that will expire after 150 days of being added to your account, you should have received an email or text with specifics on the details. Careful not to switch your current plan to a lower valued plan or an incompatible plan (switching from one data type to another, I.e. fixed data plans and unlimited data plans) otherwise you will lose your bonus data.

Going forward, customers will pay the full amount upfront and will then be able to earn points that can be redeemed, for example, 15 points towards a $15 bill credit, or for ad-ons like international long distance minutes, more data, etc. The $15 bill credits will not happen automatically, you’ll need to manually add them for you next bill.

Overview of Public Points:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

How it Works:

With Public Points we make being a subscriber more rewarding in three simple steps.

• Earn points with your payments, reaching milestones, and referring friends.
• Watch your Public Points rewards add up.
• Redeem your points online or via the app to lower your payments, purchase add-ons, and more.