number transfer

[Dave4715]

Do I pick I already have a sim card if I am requesting to transfer a number

[BKNS27]

@Dave4715 

Here is what you need to do:

If you are not porting your old number and just picking a new number. Make note of the SIM card number.

• Download the PM app and complete to step 6 with the PM SIM in the phone then reboot your phone by powering off then back on.

The steps must be followed in exact order if you are porting your number over to PM:

• Make sure your old SIM is active so don’t cancel serviced with them.
• Purchase a PM SIM from Amazon ($4.99), Canadian Cell Supplies ($6.99) or pick one up from Telus/Koodo store ($10.00) or free eSIM from Public (only if your phone is eSIM compatible so check).
• Download the PM app on your phone to activate the SIM. Use the old account number and not the IMEI to avoid issues. Complete to step 6. Note that your previous service is prepaid…you will need to pick a temporary number and contact the CS_Agent to complete the porting of your old number.
• Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.
• Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.
• Power off the phone once porting is completed then switch to PM SIM and power on your phone.

[TheSterlinger]

@Dave4715  Once you download the public mobile app, it will be step 6. Continue to choose a number or to transfer your existing number just follow the prompts.

 

[Handy1]

You don’t need to pick a number to transfer , unless it’s Koodo pre paid . Then you need to pick temp number first and get support to transfer the number over for you . Everything thing else just transfer number in activation using the PM app . Note after paying for subscription you then have a chance to pick or transfer number over . And just use old providers account number and ignore the IMEI it’s not needed and often causes issues