Number completely cancelled

[Enasaboud2]

Hello,

I asked for my number to be transferred from Fido to public mobile, and kept the same. The inactivation was unsuccessful after a few days, and the company apologized and sent me an SMS after I issued a ticket.

however, now, it’s been days and I have a completely new number on my SIM card. The old number has been deleted from my old provider completely and I can’t access it. I asked for it to be kept but I can’t use it again. I can’t even log in to my public mobile account to ask for help since it needs the code from my deleted number…

[Rastin]

Under where it asks you to enter the code you should see did not get code. Click on it and send it to your email or your phone as a call.

[Enasaboud2]

I already explained how I can’t message them since public mobile literally deleted my number. I can’t log in because I can’t access messages on my phone number. 

[hTideGnow]

hi @Enasaboud2 

support agent can check and confirm. 

please message them 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437