I have not received the SIM card from last Wednesday until today.

[Vita_Zhyliuk]

I have not received the SIM card from last Wednesday until today. I do not have any tracking number to check the delivery status. I would gladly use your services, but I am still without connection. Can someone tell me when my SIM card will arrive?

[Vita_Zhyliuk]

message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[CatNiskala]

I ordered service on May 16 and have not received my esim

[Vita_Zhyliuk]

Thank you @Meow . It's already passed 10 days from the 22.05.2024. 

[Vita_Zhyliuk]

Thank you @BKNS27  for your advice, but I don't have all the time wi-fi with me, on the street for example 🙂 

[BKNS27]

@Vita_Zhyliuk 

While you are waiting for the SIM to arrive. You can use WhatsApp or TextNow app for free calling and texting on wifi.

[Meow]

It usually takes 5-10 business days. Some get it way longer or never.

Wait a week or two and then request replacement.

[Vita_Zhyliuk]

@hTideGnow  Thank you, very much 🙂 

[hTideGnow]

@Vita_Zhyliuk 

you should write them and ask

if you don't want to wait for the reply, buy it first and ask for reimbursement 

[Yummy]

It usually takes 5-10 business days

[Vita_Zhyliuk]

@hTideGnow  thank you for your answer. 
Should I wait for the result of the check with PM? or I should write by myself the message using the given link? I can take today from Telus shop the sim. Because I waited 10 days and it's very hard to be without the mobile connection. 

[hTideGnow · Accepted solution]

hi @Vita_Zhyliuk 

sim card delivery usually need a week but sometime takes up to 3 weeks

i would check with PM support agent and ask them if they shipped , or if they can let you pickup one from Telus /Koodo store if you need it quickly

message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437