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Failed calls

I am getting a failed message on all outgoing calls, whether dialled or saved numbers. Incoming calls are still received.how do I fix the outgoing call problem?

Data on plan renewal

My data shows that it reset but it doesn’t work?

Need copy of previous bills - Number ported out

Hi,I need copies of my payment history but I have ported out my number from Public mobile. What can be done ? How can I get my previous bills paid - electronic copy is good but I cannot login in my account to access it anymore. Many thanksA

CRITICAL: Account suspended, 611 not working, website error 40.32

My phone is dead. 611 just clicks. Website gives 'Oops' error. I am trying to pay $40.32 to restore service but I am stuck. I cannot leave my house. Please, someone from support help me!

How to stop an incomplete activation

In July, I might have initiated an activation of a new SIM card purchased from a Telus store. The online activation process might have dropped in the middle because I was in a hurry to have a trip to HongKong. There was a charge already posted to my ...

Switched to 4G but not getting it

I switched to 4G plan and wondering when will I see the 4G activation start? 

Mexico calls

using 001 in front of the canadian area code and number having a lot of problems with connections. Have tried Public’s suggestion of restarting phone and turning airplane mode off an on and leaving off. Which worked for on Call only.tried this proces...

A pre-paid receit that doesn't work on the phone

Hello,I am sending this because I am recently getting an issue with my phone despite activating via a pre-paid receipt.I called *611 and it is telling me that it has been activated, but despite that, I am unable of doing a call.

Cannot access new subscription option

I want to purchase the 60GB/$40 Can-US-Mex plan but it's not an option when I try to change my subscription.

Cancel subscription.

I am trying to cancel a newly paid for account and receive a refund. I thought I was paying for a 1 week travel eSIM but am not realizing it is asking me to cancel my old phone plan which I don’t want to do. How do I get a refund for the new account ...

Unable to call a contact

I have recently joined Public, and everything is good except I am unable to make a call to or receive a call from my daughter on another network. I can text her and receive texts, we just can't call each other. The call call just doesn't connect. She...

I want to port my old number to my phone.

I signed up to Public Mobile and as was suggested, got a new number, and tried to change that to my old number after paying.  After a few hours, Public Mobile said that it could not be done, so they cancelled my payment etc. I called my current servi...

Refund for unused period

I recently moved to another carrier and I have for entire month last week and was wondering how to get refund for unused period.Thanks

AutoPay On Service still paused

Hello,It seems like there is an issue with my auto pay. I have attached 2 images in this post. I have auto pay on and credit card is active with no issues. It looks like the auto pay did not apply the funds to my account which stopped my service. Wha...

payment failed?

i paid $40 for US roaming 30 days. Bank shows payment done. But pm says payment failed. Says available funds $40. But when i go to pay with available funds it doesn't go through. With usage breakdown it shows 0 of 30 days left for the package 

My Account will not load

I can login fine as usual but then it redirects me back to the main publicmobile.ca page.I've tried clearing all data and cache and restarting. Same thing every time.I just want to access my account. The app on my android doesn't work on this phone a...

Redeem Points for $20 Voucher and it was Applied to Bill

I redeemed point for a $20 on December 18th 2025.  The $20 Credit was not applied to my bill in December or January.  Mu bill date is the 19th.

Trouble looging to my account - authenticatic failure

I am trying to log into my public mobile account it prompts me to authenticat via a phone number which is inactive.Therefor I cannot log into my account.Any help would be appreciated

Cannot submit ticket

Ok, so I have had a PU account since 2019. On Friday I ported over my phone number from Freedom Mobile to PU.The phone number for voice was ported over and works fine.But on the PU side, the text number is still the previous PU number - and so I cann...

a new eSIM

I cannot log in because I’m not receiving SMS passcodes. My phone was erased and I need a new eSIM issued. Please verify me manually and reissue my eSIM.

no sim message

please confirm that public mobile is supportive on an iphone 7 with a 15.8.5 operating system

PHONE SUBSCRIPTION PLAN WONT TRANSFER SUCCESSFUL

eSIM shows up but data and phone texts won't work 

Can’t download public mobile app

Can’t download since App Store region is not Canada and cannot change it because I have active subscriptions. Changing them would require me to cancel the subs. How can I activate my e sim? Can I purchase a physical sim and transfer the e sim there? ...

International texts not working

I am posting here hoping someone with an actual solution comes to my rescue.My international texts used to work in 2021. Specially to Iran. They no longer do. Yes, I get a double tick aka delivered status on my texts but they are not actually deliver...

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