[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Re: Trouble shooting my phone (android)
when call ,it always pop necessary , if don't response it then act up.
Mexico calls
The first few days i was in Mexico I could call back to Canada directly using by tapping on the number in My Contacts.Starting yesterday, I started the calls would not go through and I kept getting a UC2 error message.Support advised that I reset my ...
Unable to login
I have another account with public mobile. I recently got a new phone and I wanted to transfer my eSIM to the new device I try logging in through the app and was told a code sent to the number that I currently wanted on my new device but I no longer ...
Resolved! Delayed incoming calls
When someone calls me there's a good 3-5 sec delay before they can hear me. Never experienced this with Koodo. Opened a support ticket and the agent said it was a phone issue which is nonsense. It's a Pixel 9a. Anyone have any suggestions before I ha...
Resolved! Can't send texts
I've tried manually entering an APN, airplane mode, restart, reseating the SIM and upgrading my plan. Everything except sending texts works fine, others say their texts also show when I read them. My next solution is going to be changing carriers so ...
Resolved! Add ons
I am unable to see the add ons that I have added to my account. I selected Shop Add-ons from my subscriptions page, but do not see the 3 add-ons that I have.
Esim showing wrong number
I tried resetting the network setting with no luck. I also find it odd when I log in to PM it tried to send a SMS to the temporary number I don't have access to anymore.Had anyone tried an esim swap? Did it help?
My mom can’t receive calls
Every time I call my mom there is a message saying the client you are trying to reach is not available.can you fix this issue?also I used to pay $17 per month and now my bill is over $20 can you tell me why?
Unable to make calls
I have the Canada/United States/Mexico plan but it won't let me make calls while in the u.s. It immediately disconnects. I can still text. Any ideas? Thanks.
Bill
I need a promo code. I can't afford to pay my bill on time. Anybody have one please?
I’ve erased my phone…. Please help!
I’ve erased my phone in error with the find my phone app and do not have access to my email associated with my account or my public mobile phone number. How do i receive a otp to verify without having access to my email or phone number?
Change plan
I currently have a 27$ plan with20 GB. I’m trying to change my plan to the $20 plan with 4 GB, but I can’t do it. When I open the subscription page, it only shows three higher-priced plans. I would like to switch to the $2o plan on my next renewal
Outgoing call from mexico
How to call out from Mexico?
Re: IMEI Not Found – Hong Kong iPhone 17 Pro (Need eSIM Only)
yes same the IMEI isn't recognized. not at the porting part yet. When I tried downloading the app it says VPN is blocking this. I removed all these vpn apps. still after resetting phone blocked from app. then hit app maintenance "hang tight" it says....
Port out Problem
I’m overseas and Public Mobile doesn’t allow receiving SMS outside Canada/US, so I can’t receive the port-out authorization text to reply YES. Can you manually approve/confirm the port-out to Fizz,or provide an alternative verification method?
Long distance calls
Long distance are not going thru. Message says + unable to complete call check with service provider. Pressing 0 not working either
CHANG MY PLAN
I currently have a $35 plan with 75 GB. I’m trying to change my plan to the $25 plan with 4 GB, but I can’t do it. When I open the subscription page, it only shows three higher-priced plans. I would like to switch to the $25 plan on my next renewal.
Mexico calls
How do I get a Canada-US-Mexico phone plan
Cancelling an account that you can not get in to
my daughter had an account that we created a year ago and I’m not able to log into that account now we cannot figure out the email we used or anything and I need to cancel this account and remove the credit card on file as she now has a different num...
Can't renew & Pay
Hello,I can't renew or pay my bill. Please help!
Re: Number assigned to another person
Your answer is ignorant. I was logged out of my messenger accounts, my CRA account, and my Bank. I couldnt confirm any 2FA codes as i wasnt receiving them. Someone logged in to my CRA using the number you claim was not of any security risk to me. My ...
PUK code
Did you receive my last message. I need PUK code
Transfer old phone number to Public Mobile.
Have tried a few times.
Resolved! I can't receive calls nor make any calls.
I have a Samsung s9 plus and it stopped working this week. I went to telus and they said I need a newer phone. Did she gave me a lazy answer or could I do something else? I tired everything that on the internet and nothing is working. Is it because o...
Payment-subscription cancelled
Hi folks,I unsubscribed 2 days before the new cycle. But got charged the new cycle. When I went back in my app i was still subscribed although I unsubscribed it few days ago.Any advice on potential options?I try to contact public mobile not too succe...
Resolved! International phones sold online
International phones sold by 3rd party sellers on Amazon, BB, Walmart, ebay, are they compatible with PM?
PUK Code
Hard to contact to get the PUK Code to Unlock eSIM
Upgrade not working
I upgrade to a bigger data packet it just renewed and it's still on the old 75 gig not the new 150 gig do I need new sim card or what
Re: Paying from a bank account!
Really really frustrating because my bank card is in the mail and I ggavs no other option as I’m disabled Nd cannot go get a vioucher
