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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13585 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 24908 Views
  • 183 replies
  • 26 Bravos

Resolved! How to cancel my order?

How to cancel my order immediately? Do i have to ask help from my credit card company?

Nic7 by Great Neighbour / Super Voisin
  • 196 Views
  • 2 replies
  • 1 Bravos

Keeping apprised of new forum topics

Hi, everyone.I'm a relative newcomer to PM but consider myself rather technologically inclined. I love the community support program here but I was wondering. While it's possible to get email notifications about forum topics I subscribe to, is there ...

JesseF by Good Citizen / Bon Citoyen
  • 398 Views
  • 2 replies
  • 1 Bravos

Traveling abroad

Does anyone know if my phone will work in Mexico on my public mobile phone account

Wayne_M by Great Neighbour / Super Voisin
  • 176 Views
  • 4 replies
  • 0 Bravos

Unable to make calls

I changed my subscription from 25$ to 39$. Immediately after that I am unable to make calls. And all calls received comes through as an unknown number. I have removed my sim and restart the phone but I still have same challenges. It’s very frustratin...

Purplishy by Great Neighbour / Super Voisin
  • 191 Views
  • 4 replies
  • 1 Bravos

SIM

How come my SIM card won’t activate online?Keeps taking me to the last step than says “subscription failed” than won’t let me go back or anythingi don’t want to be paying monthly for a phone I can’t even use

BlancheSophia by Great Neighbour / Super Voisin
  • 249 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan renewal

I changed plans the renewal is today, new plan has not kicked in, anyone knows how long it will take, l thought at 12am the new plan would begin

Fdrcamb by Good Citizen / Bon Citoyen
  • 458 Views
  • 8 replies
  • 1 Bravos

No Mobile data

I recently had to get a new phone but now I have now data. Voice works fine, wifi, Data is turned on in settings, it just won't connect. Blackview BV8800. I had no problems with my previous phone a BL6000 from the same company.

Resolved! Trying to buy $30 US add-on but payment issue

Added $40 to my account this morning to pay for US add-on, but when I click on "deduct from account" to pay for, get message "Sorry/ we're unable to process your payment at this time".  This has been happening for 3 hours now and it is time-sensitive...

lindamac43 by Good Citizen / Bon Citoyen
  • 254 Views
  • 5 replies
  • 0 Bravos

Resolved! Cannot recieve texts in uk to complete verifications

Hello everyone,I live in Canada and am over in the UK to see family.I cannot however receive any texts which means I cannot log into my bank or credit card which has left me a bit scuffed. I purchased the UK 1000 Minutes Add-On, but still no luck. An...

sykes by Great Neighbour / Super Voisin
  • 245 Views
  • 2 replies
  • 0 Bravos

Clarification with Subscription

I have a question regarding different plans. I have an old plan - for $60 /month included is 2GB at 3G Speed 30-day plan Unlimited International Text Unlimited Talk to Canada and the US US Romaing - Unlimited Text US Roaming - Unlimited Talk I need m...

AnnMich by Great Neighbour / Super Voisin
  • 352 Views
  • 6 replies
  • 0 Bravos

International call

It says I can’t complete a call to the us because I’ve used all my minutes. I’ve since bought us roaming talk and text and us long distance package to add to my unlimited talk.

Kentmc by Great Neighbour / Super Voisin
  • 233 Views
  • 4 replies
  • 0 Bravos

Resolved! How do i get a refund?

Purchased the US data addon for $22.60 on Dec 7th.When in NY state on Dec 9th, this did not work at all.Even with turning on data roaming on my phone. 

Resolved! eSim Usage in Foreign Country

Hello,I will be traveling to Thailand for roughly a month and will be using and installing an eSim service for data abroad. Will this affect my current public mobile subscription in any way? Or will it be unaffected?

WilliamMoo25 by Great Neighbour / Super Voisin
  • 200 Views
  • 3 replies
  • 0 Bravos

Referral Code

Hi  Edited by ShawnC removed referral code and phone number 

KeithKay by Great Neighbour / Super Voisin
  • 177 Views
  • 2 replies
  • 0 Bravos

Community

I cannot login to community using my old user name and password.  Why is this?

Anonymous by Not applicable
  • 210 Views
  • 2 replies
  • 0 Bravos

refering a friend

Hello, I have refered a friend over to public mobile and now am in the process of activating his account but when transfering his number over to public mobile from koodo I get this message. "Invalid phone number Please enter a valid canadian phone nu...

nelsonbaccari by Great Neighbour / Super Voisin
  • 207 Views
  • 4 replies
  • 0 Bravos

Account locked out

My SIM card was lost while travelling and my email contact was blocked.  Now I need to log in to my account to activate my new SIM card.  Please help and advise.

MauG by Good Citizen / Bon Citoyen
  • 272 Views
  • 8 replies
  • 0 Bravos

Resolved! How to change a plan I never chose

I added my voucher to pay for a plan that had talking texting and data and it only gave me the data I don’t have anyway of changing the plan with out paying again, there is no number to call to fix this and I am stressed with my kids doctors appointm...

Ambie4636 by Good Citizen / Bon Citoyen
  • 824 Views
  • 27 replies
  • 0 Bravos

How to create a user account when locked out of your account?

So my husband is being locked out of his account so I created this user account to help him. But the agent replied that he needs to create a user account to send a private message. how to create a user account without log into your account? Can you c...

Mots by Good Citizen / Bon Citoyen
  • 430 Views
  • 7 replies
  • 0 Bravos

Is the 15$ plan still has unlimited incoming ?

the current plan description only said "100 mintues calling", not mention the " unlimited incoming"I wonder the plan still include the "unlimited incoming", or not  

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hyzreg by Great Neighbour / Super Voisin
  • 313 Views
  • 7 replies
  • 0 Bravos

Resolved! Wi-fi calling

Does public mobile support wifi calling? I work in remote location and I need wifi calling badly. 

SD97 by Good Citizen / Bon Citoyen
  • 405 Views
  • 5 replies
  • 0 Bravos

esim

My sim card was damaged, can I use my esim to activate my account? It's only 15 digits when I try to put it in my phone. 

Change email address

I am trying to update my email address. The email that is associated with my account is deactivated. Every time I try to update it is tries to send a code to the old email address. Is there a way to update your email without having the code be sent t...

Will_kin by Great Neighbour / Super Voisin
  • 169 Views
  • 3 replies
  • 0 Bravos

Overcharged

I got overcharged when registering my account. There's a duplicate payment on my credit card statement. And I am not able to submit a support ticket due to system error. How can I follow up this issue with Public Mobile?

Joekc44 by Great Neighbour / Super Voisin
  • 228 Views
  • 6 replies
  • 0 Bravos

Resolved! Holiday bonus

Anybody knows Is PM still giving holiday bonus to customers in this month ? Thanks 

Lhaha by Great Citizen / Super Citoyen
  • 1012 Views
  • 9 replies
  • 1 Bravos

Account locked out

I lost my SIM card while traveling and my email associated with my account is been blocked. So I can’t login to unsubscribe or to activate my new SIM card. please advice what to do.thank you!mots

Mots by Good Citizen / Bon Citoyen
  • 200 Views
  • 4 replies
  • 0 Bravos

Resolved! Unsubscribe

If I leave Canada for 6 months and unsubscribed PM for 90 days first, then how many days I need to subscribe PM then I can unsubscribe again to keep my account? Thanks 

Lhaha by Great Citizen / Super Citoyen
  • 303 Views
  • 6 replies
  • 0 Bravos

Resolved! Cyber Monday Subscription Change Not Showing in Account

I opened a new account with Public Mobile on Black Friday with the $34 for 20GB data plan and everything went smoothly. On Cyber Monday I saw the $34 for 40GB data plan and selected it to change on my billing renewal date on December 23. I was gettin...

A-E by Good Citizen / Bon Citoyen
  • 451 Views
  • 8 replies
  • 0 Bravos
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