Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I ordered a PM sim card for $10 plus a $29 subscription. After receiving the sim card and porting my number from previous provider, my account is on hold waiting for me to purchase a new subscription. Why can't I use the subscription I purchased ...
I ordered a sim and new plan and was billed twice
How do I activate a new phone within my existing account and keep the same number? what is the procedure?
Hello everyone,I recently ported a number for koodo. Went through the esim set up.My old account has been deactivated and the old sim removed.Restarted my phone and still no cell service or data.Any ideas? I'm on a samsung s22Thank you for your time ...
I logged in to renew my subscription and decided to go with a lower plan. I had $7 in my account already. I topped up the money in my account before I decided to change plans, And then I selected the $29 a month plan and confirmed my purchase . But n...
I signed up with Public Mobile and ported my number last night but I still don’t have service.
Hi, I am trying to port my number from different provider to Public Mobile. I went through the process with my current device number, but previous provider is still active after 12 hrs. No messages received from previous provider. I realize the devic...
My texts and incoming calls don’t work. My iMessages don’t work either
Can we redeem more than $130 in credits at Mobile Klinik?
How come my only options are high gbs and high pricing. Where's the low gbs and low pricing. I'm looking for $15 for 4 gbs a month. As of this morning the $25 for 20gbs was removed and the only options showing is $40 for 50gbs. We don't need excess a...
My current plan is $34.99 —— 50G US/Canada roaming. Does it mean I will have access to data when I’m in US ? and how about phone call?
i had an old plan, Pay every 3 months, April 12-July 11,2024, if I change to a new plan will my funds transfer over to new plan? please advice ,
I tried to port my number from another operator. It failed.In the meantime, in public mobile phone app I tried getting a temporary number, so I clicked on change number.and even after that, the esim in my phone doesn't get service.Now I'm worried if ...
I had a credit on my public mobile account previously, and I'm wondering why it didn't carry over when I activated my new sim?
Hi there,I am attempting to port out of Public Mobile but can't receive SMS texts. I was advised by my original carrier that my phone number is now listed under Telus, and it is possible to manually port me out. Please send me a call-confirm so that ...
hello all,yesterday afternoon i went to telus that was located in my local mall and purchased a sim card for public mobile. i had finished setting up everything but still had my previous sim card (telus) inside my phone. once i was done setting up ev...
Hi I was registering a new sim card and paid for a subscription but I realized that I picked 30days subscription, not the 90days one. Is it possible to cancel the payment so I can try again with the 90days?
Just asking in case of a rare occurrence of an outage and I would need to connect up to a rogers tower.This is also what I see in my phone settings when I disable Automatic:I know that the PLMN code network is Xplore as there is towers nearby:I am ju...
I recently added the 3GB US add-on and enabled roaming. I have been able to roam in the states as expected, but when I check data usage on my profile I see no change.Should I see it get updated? Will I end up having to add more later? Am I just using...
I refer someone and he is planning to change his plan. Will it affect the referral bonus/points that I am currently getting? He is planning to go lower plan. Thanks
I’m on a subscription currently. But I was wondering what would happen if I unsubscribe? What would happen to my phone number and would others still be able to call me or would it be in no use until I subscribe again?
Every time I try to log in to my account it sends the 2fa to the previous number before I ported my number and now I can’t login to contact support. What do I do?
Not sure when and how I get this 2GB Data Bonus, it is not in the "Add-Ons Usage" tab but in it's own "Promotions Usage" tab. It also says "Promo Cycle: 1/1"Question: is this one time or recurring Data Bonus? Does it expire?
How do I get an account reactivated?
was forced to move to new points, but when I logged into the referal and reward, all old info waa not there. very confusing ...
I just made a post called "Should I change plan from unlimited to usa and canada plan or go with the addon" as soon as i posted it, it sa said up the top 'Marked as spam. If you believe this is an error, submit an abuse report."And then it never show...
I currently pay $34 for the 5G for Canada only plan but it has "unlimited data at reduced speed"50 GB Data at 5G Speed¹5G Speed up to 250mbps and unlimited data at reduced speed²Unlimited Canada-wide minutes and messaging plus unlimited international...
Do I need an esim card to get the Canada-US plan or can I use my physical sim card?
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