Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I upped my subscription from the 1GB/$19 plan to 3GB/$20 plan on the 17th and the data usage is showing as 0.11GB/9GB. Not sure whats going on. I manually checked the usage history and the usage adds up to under 13MB (i have not left home since then ...
Over the past two weeks I have missed three important phone calls from work and the circumstances around these missed calls have me puzzled. They occurred onFebruary 10 @ 0717hrsFebruary 10 @ 1426hrsFebruary 18 @ 1044hrs.The nature of these missed ca...
I have 50gb of data in Canada and US , does that mean that I don’t need to add on roaming data if I am in the US
I’ve transferred my phone number and started up with a new carrier. I have received nothing from PM to confirm this closure. My account on the website shows nothing though the help articles say it will plainly state the account is closed. I need writ...
My wife and I recently upgraded our plan, and we both noticed an additional $5.60 charge (total of $11.20 for 2 mobile plans) when the new plan became effective. Was there prior disclosure of this fee to all members? Or could it be a spurious charge...
My account is still suspended and I can read voucher I got it's worn off the paper ??? edited by computergeek541: inappropriate language removed
I transferred from Bell to PM, and my friends have told me that my iMessages are going through to them from my iCloud email, and not my phone number. I have tried several times to fix this. I don’t know what’s going on. I restarted my phone like I wa...
Do they have a phone number I can call? I already checked with my old provider, and they said Public Mobile just needs to send a transfer request, which can be manually confirmed. But the agent is responding so slowly! I’m really anxious!
I ordered a new subscription yesterday and today the price has reduced. Can I change my plan?
If a public mobile subscriber wants to move to a different cell service provider, and once the cell number has been ported over to the new provider, then is it necessary for that public mobile subscriber to contact public mobile to let them know that...
How does a public mobile subscriber have their accumulated public points applied to their monthly phone bill?
Does a public mobile subscriber have the option of down grading from a voice text and data plan to the $19 per month voice and text only plan?
We paid for a sim and set up account 2 months ago. This is the third time doing this for family members and no problems with first 2 but daughter set up the account and maybe accidentally selected esim or something. During set up it kept going to act...
I went to cancel and got a retention offer. If you're thinking the same, check it out. If you select the Unsubscribe button (under Manage Subscription), then select a reason you're unsubscribing, on the next page you may get a retention offer of $3 o...
when I call someone phone does not ring on my side.
How do I start over with number switch. Can't receive confirmation text on landline
It did not work for me
For some reason it says my service is not working even thogh my payment has not been taken out yet, which is suppose to be today.
I ported my number to Public, and within a day, the number of spam calls I receive went from 1-2 per week to 4 per day. I’ve had this number for years on another carrier. Is Public selling my number? Is there a way to fix this?
I have been having issues with my phone disconnecting from service... seems like I have to restart my phone to get service back more often then not. Its rather frustrating and there isn't any reason for the loss of service - my account is in good sta...
Hey guys,There used to be a way to switch to a 3-month plan for a slight discount to the rate... Is that limited to certain times or plans?I'm interested in switching to that, but I can't find the option anymore.Thanks for your help!
Hello,I am going to travel Mexico soon and I need to make sure that I can still receive calls from Canada as I normally receive, while travelling in Mexico.If I choose switch to one of those monthly plans where it says [CAN-US-MEX, pls see attached p...
I just purchased a new subscription, my e sim was not activated, now I cannot log into my account. As it’s sending the otp to the new phone number which isn’t even installed on the phone.please help.
I simply want to cancel my eSIM and order a physical sim instead. How do I do that please!
I started a subscription on February the 15th. I can not recieve calls or texts messages from others and can not login into my account.
I followed all the steps. The transfer started and then it stopped and wouldn't work after.
i paid for a plan using esim, and thinking that it was compatible with esim, i proceeded with the purchase. however, as it was setting up, it displayed a "installing esim" message and was loading for (atleast an entire hour. its then that i reached o...
Update: This mobility outage is now solved.https://www.telus.com/en/bc/outagesThere is a current outage within Montreal, QC for mobile devices. The services impacted are:Mobile - VoiceMobile - Text / SMSMobile - Data (iMessage, FB Messenger, Websites...
Can I restore my number if I was not subscribed for more than 90 days? Very need my number back.
