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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 75 replies
  • 7 Bravos

Resolved! Call Forwarding to a 1-888 number

For the last 3 years I have been successfully forwarding my phone to my office number. I have a virtual office in the US and we have a 1-888 number. When I am busy working I forward my phone to this 1-888 number and it has always worked fine. On Thur...

Dfairbairn by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! miscounted talk minutes

Usage says 65 minutes but I counted (twice) 45. Anyone know how to talk to Public about it?

MistaC by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Resolved! No service

I paid my bill last week and phone has been working fine until this AM it says I have no service and will not let me sign into my account even if I try to reset password. I’ve tried resetting and taking out my SIM card as well.

Resolved! Changed plan for other one

I have an issue that I change plan for next renew where I would have 15 gb for 40$ (I have a picture). But plan doesn't work as right one (in my cabinet it showing wrong information). Also I do not see update on data usage on my account. I just start...

Cath_k by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Change e-mail address

HiI am trying to change my e-mail address but there is no way to do this using the Public Mobile login.  After reading online support info it seems as though I need to send a private msg to a Public Mobile support person but I cannot find how to do t...

grantm by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Can I Pick a Specific Phone Number?

I used to use Public Mobile before switching to a shared plan from Telus with my dad. Now I want to leave the shared plan and come back to Public Mobile, but my dad deactivated my phone number before I had time to make the switch. I bought a SIM card...

Kingslon by Good Citizen / Bon Citoyen
  • 12 replies
  • 1 Bravos

Plan not reactivated

I had $52.00 in my account today when my phone bill was due, I received a text saying "Public Mobile here. Your plan did not renew because we did not receive your payment. To resume your service, make a payment at" followed by the link to make a paym...

Laurawhitty by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Can't pay my bill

 There was a bill address error and couldn't pay for months. Now I can't use my cell service or get help from call centre as well. What is the best and fastest way to pay my bill? can't even find a way online.

379ljy by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Suspend my services

I would like to deactivate my account for 4 months because I will not be using any service from 27-November-2022 onwards 

vishalpatel27 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Trouble receiving international sms

Hi everyone I'm having issues receiving international sms from various websites (e.g. identification SMS from my bank or website provider). I've been having this issue for 2 weeks now. I had no issue receiving these sms in the past, and I've been wit...

AudreyF by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Problem to call a contact with Bell phone #

Hi; I recently noticed that I'm not able to call my friend in Toronto on his phone number with Bell. Yet, I can reach him on his second number with Fido without any problem.I'm in Manitoba, and I wonder if anyone else facing the same situation ? 

Bilnok by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Can't log in

Hello, I can't log into my account, everytime I try it says the page is expired and the one time I was able to get into the account, it says my account is active but my data isnt working at all,what can I do? 

Resolved! Community

Why can’t I get a text add on? My plan offers 50 outgoing 30 day term

Tazzy by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

login is not working

I can't login to my account.  I was getting a password error (which was not an actual error) so I tried to reset, and that give an error message as well ? 

eeveadamalex by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Upgraded from 3G plan to 4G plan - Very Slow Internet Speed

Hello, I'm on the new 40$/15GB plan today, but still getting slow speeds 1 - 1.5 Mbps.  I tried restarting my phone, resetting network settings, and tried the SIM card on another phone. Unfortunately, my speed is still slow.  Can someone help or prov...

aranan580 by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Resolved! I didn't get the 10 dollars back

it said that if I use a referral number when activate, I can get 10 dollars back. But I haven't got it. CIt also said that the referral number's owner can get a deduct of one dollar from her monthly fee, is it right? Thanks.

Susan_Dai by Good Citizen / Bon Citoyen
  • 26 replies
  • 1 Bravos

card credit issues

I have managed to reset the password, tried to update my credit card information but max out on my login attempts.    My account is currently locked for 3 hours before I can try again.There should be a grace period for non payment of this type,  just...

phyllis_416 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos


Hi I’m not public mobile Custumer anymore since 10november 2022 . they still charge from my credit card. so they overcharged  

Maryam2 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

New phone

Hi. Im purchasing a new phone today. What do I need to do to set this up?  Going from an 8plus to a 12.  thank you! 

mustang66kd by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

when does 100 minutes cycle gets reset?

HI, i ran out of my minutes and i entered my new billing cycle. I was hoping that i will get my new block of 100 minutes but didn't. I am still stuck at zero minutes

Crunch by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Not getting what I’m paying for

I am paying for 6GB of 4G but only getting 5GB of 3G. I gave it the first month thinking it would be fixed after the that but now it’s getting close to 3 months of not receiving what I’m paying for.

ashtonsova by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! How can I tell my redemption is active?

I just used my points to get 300 mins of international calls and it said it may take up to 24 hours to be applied. However, under “Redemptions”, it doesn’t say anything about ‘pending’, does this mean I can use them? Thanks

US Add On...worth it?

Hello,I'm travelling from LA to Vancouver on the I-5.I want to purchase the $15 Talk and Text plan.I have 3G and I see some carriers are dropping 3G so, will I get any reception along the way?I'm using iphone8 .Thanxs in Advance

Coaster by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos