Cancel an add-on

[David-O]

I remember that add-ons did not expire, and I haven't purchased add-ons for a while, so just now I purchased a 3GB data add-on without noticing that it had a 30 days expiration.

There is no way I would use 3GB in a month, and I would not have bought it if I had noticed  the change.

Is there a way to cancel it?

[Chalupa_Batman · Accepted solution]

Hey @David-O 

It does state there is a 30 day expire while you purchase it. As long as you haven't used it, reach out to a CS Agent using chat bot bottom right page. I would turn off all data usage to your phone so you don't accidently use any of it until it's resolved. Just know, they will not refund you. If it's approved, they will only credit your account.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437