Trouble accessing account online

[AnnaKMarshall]

After logging on, I'm prompted to complete my activation.
However, I'm already activated and long time customer.
Next, it asks me for the code from my sim card - after entering that, it says it's invalid.
Any suggestions please.
Thanks Anna.

[will13am]

@AnnaKMarshall , are you using a browser or mobile app.  If using browser, try incognito mode.  If using mobile app, clear app data before logging in.  

[Sansan]

@AnnaKMarshall  you can use the chatbot to submit a ticket to public mobile for further assistance. 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html