3 hours ago
Good morning, Is it possible for someone to help me access my old account? I tried chatting with the bot and it said to create a new account but when I tried to add my number it said I had an existing account. I no longer have access to that email. I need my account number so I can transfer my account to my wife's plan.
3 hours ago
You can try contacting a Public Mobile CS agent and giving then as much information as you can and they might be able to recover your old account.
Use this direct link to message them.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
check your messages by clicking your avatar then inbox.
3 hours ago
Hey @Ryan_1989
If your account expired over 90 days ago, that account and phone number are lost for good.
How old is your account? When was your last payment?
3 hours ago
@Ryan_1989 If having issues with chat bot you can use this direct link for support
send direct private message to support .
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
3 hours ago
hi @Ryan_1989
you will need to ask PM support agent to sort out the login email for you. Please message them
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437