I can't access my old account

[Ryan_1989]

Good morning, Is it possible for someone to help me access my old account? I tried chatting with the bot and it said to create a new account but when I tried to add my number it said I had an existing account. I no longer have access to that email. I need my account number so I can transfer my account to my wife's plan.

[TheSterlinger]

@Ryan_1989 

You can try contacting a Public Mobile CS agent and giving then as much information as you can and they might be able to recover your old account.

Use this direct link to message them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your messages by clicking your avatar then inbox.

[Chalupa_Batman]

Hey @Ryan_1989 

If your account expired over 90 days ago, that account and phone number are lost for good.

How old is your account? When was your last payment?

[Handy1]

@Ryan_1989  If having issues with chat bot you can use this direct link for support 

send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @Ryan_1989 

you will need to ask PM support agent to sort out the login email for you.  Please message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437