4 hours ago
After logging on, I'm prompted to complete my activation.
However, I'm already activated and long time customer.
Next, it asks me for the code from my sim card - after entering that, it says it's invalid.
Any suggestions please.
Thanks Anna.
4 hours ago
@AnnaKMarshall , are you using a browser or mobile app. If using browser, try incognito mode. If using mobile app, clear app data before logging in.
4 hours ago
@AnnaKMarshall you can use the chatbot to submit a ticket to public mobile for further assistance.