Access to account stuck in a loop; EverSafe codes repeatedly sent to me

[AlbertaEffie]

I am trying to access my account for the first time.

EverSafe has repeatedly sent me codes which I correctly enter, confirm.  Then I'm sent another code.

Any experience in how to stop this loop of insanity?  

I just want to view my new account.  Thanks for any help you can provide me.

[Rhodes]

That sounds like a frustrating verification loop.

This usually happens when the system isn’t properly completing the first authentication step. A few things you can try:

• Clear your browser cache or try a different browser/device

• Disable VPN or ad-blockers temporarily

• Make sure you’re not opening multiple login tabs

• Wait a few minutes before retrying (sometimes rate limits trigger loops)

• Try using a different verification method if available (email vs SMS)

If it still keeps looping, it’s likely an account-side issue—best option then is to contact EverSafe support and ask them to reset your authentication session.

Hope that helps!

[hairbag1]

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@AlbertaEffie wrote:

Thank you softech!   I assume this system allows me to keep your response in my account stream and I'll be happy to have this resource on hand if/when/as I need it!   My first cell phone (I know...  68 year old neanderthal here)...  so lots to learn!

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You youngsters are always so willing to try new stuff and learn. Stay young !!

ed sp

[AlbertaEffie]

Thank you softech!   I assume this system allows me to keep your response in my account stream and I'll be happy to have this resource on hand if/when/as I need it!   My first cell phone (I know...  68 year old neanderthal here)...  so lots to learn!

[AlbertaEffie]

Aha!   The old, "have you turned your computer off and on" solution...  never fails!   So simple!   Thank you hairbag1!

[softech]

@AlbertaEffie 

 Try to see if you can get the 2FA code via email or voicemail:
          On the 2FA screen, click "Didn't Receive code" or "Resend Code" and choose "Send email" or "Send Voice Message" to get 2FA.   
          (When choosing "Send Voice Message", call yourself using another phone to retrieve VM)

If still unable to get the 2FA code, you will have to engage PM support by direct message.  Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

[hairbag1 · Accepted solution]

@AlbertaEffie 

try shutting down your cell...then restart. Log in to your account now...see if that solves anything.

[AlbertaEffie]

Further to my ask for help, I'm already using my phone, so that's not the issue.  I just want to view my account online!   Thanks!