Downloading past invoices from account after transferring number

[Lehel]

Hi – I transferred to Rogers a few months ago but my account is still active. I am able to log in but nothing load.

I'm trying to retrieve my past bills / invoices, is this something someone on support can help with

[Lehel]

Yep! CS was able to escalate my case. Took some time but eventually got an email with all the PDFs attached

[jo_ga]

@Lehel did you get any luck receiving your bills? 

[Lehel]

Great - will try this. Thank you

[Chalupa_Batman]

Hello @Lehel 

Please use @Phil_Adelphus  link to contact a CS Agent. Just know, they can only go back 1 year and no further. Good luck.

[Phil_Adelphus]

@Lehel   Your account at PM should have been closed when you ported out, are you still being charged? You can contact customer service to see if they can help with past bills by sending a private message using this link and wait for a reply to your community inbox, envelope top right or tap your avatar for messages if no envelope.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437