Can’t access account

[Richard11223344]

I am trying to access my account but have no clue what email is associated with the phone number. When i reset password it works but cant login as i dont know the email. 

I need to update payment card as mine has expired and dont want the service turned off

[eddieO]

@Richard11223344 this link will send an email to the account associated to your number. As long as you are getting a new notification is should help.

https://eversafe.id.telus.com/user/forgotemail

[Handy1]

@Richard11223344  You can buy payment vouchers from shoppers and load it *611 to resume services right away untill you can update credit card info . But here’s direct link for support to help you re gain access to your account 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Richard11223344 

you will need support agent to help to sort out the email address problem.  Message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437