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[Nacho_1_2_3_4_5]

Updated my credit card at 5am, public mobile tells me my service is cut off at noon.

Trying to apply payment but seems impossible.

Tried chatbot but went around in a loop.

Any ideas?

[hairbag1]

@Nacho_1_2_3_4_5 

alternative; get to Canada Tire, No Frills or Shoppers and buy Public Mobile payment vouchers for your regular plan renewal...then dial 611 to add them to your account. 

edited spelling

I see this was already suggested by previous forum contributor.

[hTideGnow]

hi @Nacho_1_2_3_4_5 

Try to make a payment again,  Login My Account first.  (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")

Then click the button Pay and Resume services now and follow the steps to make payment. 

If you don't see such a button, the use this link to access the payment page and make payment (remember to add E911 fees if it is applicable to your province):
https://myaccount.publicmobile.ca/en/account/payment/funds/card

if it still gives you error, you might need to pay by voucher instead.   Buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account.  This is the full list of retails that you can buy vouchers.  Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

But if you cannot login at all, you will have to ask PM agent to help with the login and then you can make payment.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage