@nilimasaha Unfortunately as you found out AutoPay will fail once in a while. When that happens and there is nothing wrong with your credit card you have to manually make payment to re-activate your account.
In most cases the verify error occurs because of how the PM system parses the CC address info (not your profile address). If you're having trouble registering or updating your credit card, here are a few tips you can try:
- Make sure the billing information you entered is exactly as shown on your credit card statement.
- Use uppercase only
- Do not include any apartment/condo/suite numbers, and do not enter any special characters or abbreviations in the address line.
If it's still a problem then there is the possibility that a security lock was triggered on your account and needs to be cleared by submitting a ticket to the Moderator Team before you can register you card again.
To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).
If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Please note that account verification may be required when contacting the Moderator Team
Hope this helps!
Refer a friend from $8 to $3 would mean, you referred 8 people. By any chance 5 people left, which means you now only have 3 referrals? If you truly think there is no way these people are still with Public Mobile, then yes, fill out a ticket.
In theory, to contact a moderator you need to click on the ? on the lower right-hand corner.
Chat with SIMon with your issue, so it can create a support ticket for the moderators for you. Click here for the direct link to the SIMon too if you prefer too. Once you think it understands the issue, type submits a ticket. Expect a moderator to get back to you up to 48 hours.
Second issue: Credit card issue. Yes, I was just telling someone last night, that I thought Autopay was flaky, as it was for me. What got me, was I had changed the address on my account, which didn't reflect the correct address for the credit card. Both addresses needs to be the same.
When you in to your profile in your self-serve account, make sure you enter the correct address. If you live in-suite, condo, loft, unit or apartment, enter the address as to how Canada Post would address it 555-555 My Street.
Once you have done that, go back in your Overview, click on the third tab, that says Payment. secondly, click on AutoPay to register your credit card.
Enter the fields of your as per the form. Be advised, where there is spot for the apartment number, leave this blank, and put it as part of the street address. For example, if I live in an apartment, suite, loft, unit, I would type in the field of street address as:
555-5555 Anywhere Ave
Once you submit the form, it will take a few seconds, don’t close the window until you get confirmation such as this one:
Once you get this message, you re now signed up for Autopay.
Once you have done that, follow up with the moderators, and state the issue and what you have done, ie, made sure the profile address is the same as the credit card information. Because you'll eventually have to do this anyways! And explain that you lost your autopay rewards, and the refer a friend rewards too. Be polite, and courteous, **bleep** happens.
Hope this helps a bit!
I suggest speaking to customer support by clicking this link below:
https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator
Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST
