How do I contact an agent

[CarrieJane]

I have public mobile account but during the process to transferring my phone number I got messaged that my previous service provider's account number was incorrect . I was to receive a call back but it never happened. 

I cannot get back to try to re enter my previous account number . Public mobile requested a 13 digit number but mine was only 9 digits . I tried adding four zeros at the end and it went through . I see I should have added them at the beginning

Who can help me?

[fixin1]

@CarrieJane - I will send you the link for the TELUS Port Assistance Number, you will see it in your inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage)

Please do not ask any other questions to them, if you have questions about Public Mobile, you can create a post within the Public Mobile Community OR Contact a CS_Agent Here:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In (i.e: Forbidden A1), please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM ET.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox