PUK code to unlock my sim

[H_S]

My sim is locked. How do I get PUK code to unlock it?

Thank you 

[Dunkman]

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@Chalupa_Batman wrote:

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@Dunkman wrote:

@H_S 

Public mobile actually prefers that customers send a ticket via the chatbot (instead of private messaging first).  Because you verifed your account when you submit a ticket, you usually will get a quicker response from CSA.  If you sent a private message first, there will be more back and forth between yourself and CSA to verify the ownership of the account. 

Send a ticket via the chatbot to customer service agent (CSA) via link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work, 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Just wondering something. When you do go through the chat bot, you need to verify yourself right? Once the system verifies you, why do you still have to go through all the security questions asked by the CS Agent? The "system" has already verified you, isn't that what the system is for? 

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@Chalupa_Batman 

CSA agents are not suppose to ask you to verify your information again if you submit a ticket.  The few tickets that I have sent did not require additional verification.  However, I have heard that some CSA will ask some additional information.  

Supposedly, the ticketing system also prioritizes some tickets.  Certain tickets get higher priority and faster response times.  

[Chalupa_Batman]

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@Dunkman wrote:

@H_S 

Public mobile actually prefers that customers send a ticket via the chatbot (instead of private messaging first).  Because you verifed your account when you submit a ticket, you usually will get a quicker response from CSA.  If you sent a private message first, there will be more back and forth between yourself and CSA to verify the ownership of the account. 

Send a ticket via the chatbot to customer service agent (CSA) via link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work, 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

---

Just wondering something. When you do go through the chat bot, you need to verify yourself right? Once the system verifies you, why do you still have to go through all the security questions asked by the CS Agent? The "system" has already verified you, isn't that what the system is for? 

[Phil_Adelphus]

@H_S  If you just got a page that said Private Messages but without a text box to complete, make sure you are logged in to your community account when you try it.  

[Dunkman]

@H_S 

Public mobile actually prefers that customers send a ticket via the chatbot (instead of private messaging first).  Because you verifed your account when you submit a ticket, you usually will get a quicker response from CSA.  If you sent a private message first, there will be more back and forth between yourself and CSA to verify the ownership of the account. 

Send a ticket via the chatbot to customer service agent (CSA) via link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work, 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@H_S  It’s supposed to just type your message and hit send message and support will reply to you in your community inbox after you submit the ticket /message @H_S 

or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[H_S]

Thank you for sending me the link to send private message. However, this link takes me to private message page, I clicked on private message nothing happened. 

[Handy1]

@H_S  Only support can help with SIM card PUK 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437