Why does public mobile cut me off from cell service?

[marcmib]

I have auto pay on and it goes directly to my bank And I have more than enough funds in my bank account next Amount Due is November 25, 2024 why does public mobile cut me off from cell service every few months I need my cell service now! tell public mobile to stop screwing around with my service that I pay for and on the app it s

[hTideGnow]

hi @marcmib they are working.  You just need to give them a bit time.  When you sent the message originally?

[marcmib]

no CS_Agent working

[hTideGnow]

hi @marcmib they usually answer with 2 to 4 hours

check the community inbox here

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Handy1]

@marcmibnote I’m just customer like you trying help ,  Yes unfortunately you just have to wait for their reply . Hope you get fix soon and can report back to us what they say the issue is . And also LOL pay phones are hard to find haven’t saw one in years . Best of luck 🤞 

[marcmib]

CS_Agent does not answer?

[marcmib]

I have already made payments 

[marcmib]

no Outage in my area and I already gave all the 

*Last payment processed amount and date.

*Email address.

*Alternate contact number on file.

*Last 4 digits of the credit/debit card on file.

*Postal code.

*Account number.

credentials to one of the agents and still no reply? I have important phone calls to make. and pay phones are hard to find these days

[Handy1]

@marcmib  Try rebooting the phone if you haven’t already . looks to me like you all paid up 

also check 

Outage map in your area:

https://istheservicedowncanada.com/

But if you need to make payment you can buy payment voucher from shoppers drug mart and load the funds *611 to resume services right away

but if you can verify your account is active and not suspended and reboot didn’t work get support to help look into it for you 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437