2 weeks ago - last edited 2 weeks ago by computergeek541
I ordered a SIM from public mobile but received a Koodo SIM that says not valid during activation
2 weeks ago
We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.
@Bima
yikes..thats odd. Message Customer Support using this link to request replacement...
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
See if there's a Telus retail outlet near you as they usually have the PM sims too. Then ask Customer Support for credit to your account for the added costs.
Yes, a Koodo sim card cannot be used for Public Mobile. You need to ask PM CS agent to re-send you a Public Mobile sim
usually you need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
But I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
