ESim incompatible

[Adam2007]

I placed an order for services, checked to be sure my phone was eSim compatible first. The charge went through but now it's saying my phone is not compatible. It's an S20 Ultra. When trying to place a ticket, it asks me to login. When attempting to login, I enter my email and password and the next page doesn't load, not allowing me to fully login.

I cannot request a physical Sim card or cancel the services!

Please help!

[slusagm]

if you use the IMEI checker, you would notice it is not compatible
https://www.publicmobile.ca/en/on/get-help/articles/volte

The reason is Canadian model of S20 does not have eSIM 

Buy a new sim card from Telus or Koodo or Mobile Klink store and ask PM to update the sim card number for you

When you have the sim card, open ticket.   Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage