Moderators haven't replied since July 31, 2018, which show their professionalism. In return, they can't expect professionalism as well. I haven't been able to use my phone number since then. I was on AutoPay for a 90-day plan. My credit card was already saved on the account. I have received the following text messages from 611 (Public Mobile): July 28 - "Public Mobile her. Just a heads up, your payment is due on Jul 31. If you're on AutoPay or have already paid, please ignore this message." July 29 - "Public Mobile here. Thank you for your payment. Your plan has been successfuly renewed! Let's keep the conversation going." July 31 - "Public Mobile here. Your plan did not renew because we did not receive your payment. Make a payment at publicmobile.ca/selfserve. If you have recently made a manual payment, please ignore this message." On July 31, when my plan stopped working, I went online and paid the Amount that was due. My credit card is already saved; so didn't have to enter any credit card information. I just selected pay Amount Due. Then it was cleared. It showed Amount Due = $0. Even if I call 611, they say Amount Due is $0. Why did they message that my plan was successfully renewed? I still see Amount Due = $0 on my account website and on the phone by dialing *611. I called the credit card dispute department and they told me to wait till the transaction gets Posted (it is Authorized right now). I just want the refund immediately, so I can use the another cell phone service provider. Not a smart idea to lose customers like this. No services have been rendered for the 90 day prepay plan. This is the experience I am having. I know users like "ShawnC13", "NDesai", "will13am" will always defend Public Mobile. I feel they probably get paid by them to do such thing. Good for them. Of all the Moderators, only Mary took some initiative to reply or try to help, but at the end of the day, she didn't respond as well.
