Did not create self serve account, lost SIM card and trying to top up my account for port out

[xman75]

I am looking to port my phone number to a main provider and seemed to have misplaced my sim card. I also have not created a self serve account and when I try to do so it texts me a verification code that I do not have access to. Can you please let me know what the workaround is? I need to have the top up voucher applied to my account immediately so that I can then port out the number.

Thanks

[mimmo]

Hi you will need to contact the mods and see what they can do for you.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, but can be up to 48 hours.
• There is no need to send multiple messages.

Some good posts/reads:

• Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions