Need help activating US IPhone 14 pro

[Alexcom]

Hi Public Mobile Team,

I recently signed up for the $40/month plan and realized I need some help with eSIM activation. I’m using an iPhone 14 Pro that was purchased in the United States, and this model is eSIM-only (no physical SIM tray).

During signup, I selected the option to have a SIM mailed because I didn’t see another choice, but I now understand that I actually need an eSIM QR code to activate my service. My phone is compatible and unlocked, and I’d like to proceed with eSIM activation rather than a physical SIM.

Could a moderator please assist me with issuing an eSIM or providing the correct next steps to activate my line?

Thank you very much for your help

[hTideGnow]

hi @Alexcom 

yes, the friend who helping you to complete the sim card activation needs to have a sim tray

[Alexcom]

My friend needs to have a SIM card tray in their phone?

[hTideGnow]

hi @Alexcom 

you need to complete your physical sim activation first, then you can change back to eSIM

when you receive the physical sim, as a friend to help and insert your physical sim card to complete the activation. 

then you can download PM app on your iPhone, login My Account (you might still need your friend's help as the 2FA code will send to your via SMS , to your physical sim).  After login, buy eSIm from Account page, Purchase sim card and choose eSIM.

[hairbag1]

@Alexcom 

simply download the Public Mobile app to your new cell, log in to your account and buy a new esim.