Top up

[Joshua2026Futur]

I have $40 in my available funds, but my data is at 100%. Please reset my plan cycle immediately." How to fix this issue 

 

[slusagm]

@Joshua2026Futur 

for early renewal,  you can ask PM to help.  

but a quicker way is to get another plan.  Go to My Account->Change Subscription and pick another plan and you can use Change Now to make an immediate change.  If you only have $40 and not expect PM to charge you more from credit card, you need to pick a plan that is $40 or less

[hTideGnow]

hi @Joshua2026Futur 

did you contact PM support for assistance with early renewal?

[hTideGnow]

hi @Joshua2026Futur 

can you login to My Account? do you see the $40 (pre-tax amount for $44.80) shows up as Available funds?  If so, the $40 is there, you just need to ask PM support agent to help to renew now

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage