@computergeek541 wrote:
@slusagm wrote:
PM is prepaid and has no refund policy
when you activate a new line, there is a check box you have to agree to enable the autopay, and you have to check it or the activation won't complete. So, you did it yourself and you just not aware
if you don't want autopay anymore, login My Account -> Payment -> Manage Subscription and disable Subscribed there
The customer has stated that autopay has already been turned off.
thanks @computergeek541
@Perry4 if that is the case, still login and confirm. If it is there, try to check with PM, but it could be hard if you don't keep a screenshot with date to show
Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen
But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
