Unsuccessful port

[Ella_900]

Hello!! 

I just recently learned that my port from Rogers to Public didn’t work meaning I’ve been using a temporary number from Public mobile while my Rogers number didn’t get patched through. How do I go about fixing this so I can have my Rogers number on my Public network? Do I have to cancel my current Public mobile subscription then redo the port? Thank you!

[Ella_900]

I actually got it fixed thank you! After confirming with Rogers that it didn’t work I actually had the option on the app to transfer my number 🙂 

[CSA_PM]

Hi

I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Phil_Adelphus]

@Ella_900   How long ago did you initiate the port?   Did you ever get a text message from Rogers asking you to authorize the transfer with a Yes reply within 90 minutes of receiving it?  Definitely don't cancel your current PM account, this can be fixed and if you cancel mid-cycle you won't be refunded.

[porcupine]

Click on the envelope ✉️ in the bottom right corner and talk to an agent follow the steps