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Technical Issues?

Christopher85
Great Neighbour / Super Voisin

Anyone else experiencing issues with 2FA or logging into My Account using the website or app?

4 REPLIES 4

TacoTuesday
Great Neighbour / Super Voisin

Yes, can't login thru app or online for last 20 min. 


@Christopher85 wrote:

Anyone else experiencing issues with 2FA or logging into My Account using the website or app?


In the last 20 minutes or so, I also could not get any Public Mobile My Account 2FA text messages.  I actually couldn't get any text messages.  I disabled RCS and suddenly, all the past messages came in.   I can't say for sure if that was coincidence, and I'm also aware that the My Account messages aren't even sent by RCS.

geeloo
Good Citizen / Bon Citoyen

Same. Not getting 2FA codes but was able to get them via email. But the app wouldn't load even after entering 2FA code.

jlams
Great Neighbour / Super Voisin

Yup, same here. SMS 2FA codes are coming through really slowly (but email seems to work). However, My Account doesn't load for me -- keep getting a host error that the server timed out.

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